How can I retrieve my account password?
Through the application and choose (forgot password) (you can retrieve and change by phone number or email)
What payment methods are available in the app?
The amount due for services offered can be paid either in cash on delivery or through electronic payment
How can I make sure that the healthcare providers in the We Care application are efficient?
Before activating any service provider to appear in our searches, the company’s follow-up team will study profile and ensure its efficiency and adherence to the best standards in dealing with health care seekers,You can also make sure before you check by reviewing the files, documents, and experience of the proposed health care providers
Can I order more than one service at the same time?
Yes, you can select multiple services from the same category at the same time
Is it possible to request a service for a family member from my personal account on the wecare application ?
You can add your family members, relatives and even friends to relatives files in your personal account in WeCare application to request health care services for them.
Can I request services in other countries for myself or a relative?
Yes, you can do this by changing the country in your personal account to the country you want to request the services in it, then request the services that you want for yourself or one of those close to you
How do I change my email and phone number in the application?
You can do this by contacting the Help Centers in We Care application
Which healthcare facilities can participate in We Care application?
Any health facility have Team to provide health care services can participate in the application within a set of conditions and procedures, for more information please contact our help center
What is the registration mechanism in the app for health institutions and organizations?
Institutions and organizations that want to provide their services through the application through the registration of its employees after communication with the management of the WeCare application and of take their reference number to register their employees under the same umbrella
What subscription options are available in the app?
Through annual subscriptions divided into three periods of time (annual, semi-annual and quarterly) or by deducting a percentage of the utility bill and this is clarified in accordance with the signed agreement
How can companies follow their employes and manage their business of the application?
WeCare applications company give to the facilities and organizations involved in the application of an integrated software system that enables them to manage a team to work and follow-up reports and requests
What is should done by the employees of the health facilities involved in the application
Follow up on incoming requests and respond quickly to health care seekers and provide the highest standards and Commitment to the terms and conditions of the services provided
What the benefit will happen to institutions and organizations from participating in the application
The application helps health facilities access to the largest number of health care providers through the application ,easy to management of work ,follow-up employes and easy reference in communication with health care seekers services
What are the conditions for registering in the application as health care provider
How I can retrieve my password?
Through the app (forgot password) (you can retrieve and change it by phone number or email)
I'm having trouble registering with the app
First make sure that you are entering all the required information correctly, and if the problem continues to appear please contact our help center
What are the options to subscribe to the application as a healthcare provider (individual).
Through the annual subscriptions divided into three periods of time (annual, semi-annual and quarterly) or by deducting a percentage of the services bill, was done through the appropriate choice for you through the application.
Documents and certificates required to activate the account for health care providers
Personal ID, educational attainment, profession, union registration, and you can add any experience certificates
Can I change my subscription type?
Yes you can do that by contacting the WeCare Help Centers
Does registration in the application mean that my account as a health care provider has been activated
Registering in the application does not mean activating the account, activating the account requires entering all the required data in the profile field (personal information, education and certificates,
What is the difference between account type (individual) and (health facilities)
Individuals: The service provider registers as only one individual. . . Organizations: Health facilities providing health services by share a number of employees in the application
It important to enter the data in the unrequired fields?
There is no problem, but entering all the data increases the evaluation of your profile visible to healthcare seekers
Why i can't change my email, phone number, country of service and membership?
You can do this by communicating with the help centers of we care application. because that the Existence, provisions and controls vary from country to country